Privacy Policy

Optimal Distribution Group, Inc. (“Optimal Ticketing,” “our,” “us,” or “we”) respects your privacy. We created this Privacy Policy to let you know what information we collect when you access or use this online service, including the Service at optimalticketing.com, made available by OptimalTicketing to you pursuant to the Terms of Service and End User License Agreement (the “Service”), and how we use it, as well as our information sharing and protection practices.

This Privacy Policy applies to:

• The Service; and
• Any email, text, or other electronic communications you send toOptimal Ticketing.

This Privacy Policy does not apply to:

• Information we collect through other websites, products, or services we may offer; and
• Information collected by third parties related to providing the Service (i.e.Ticketmaster®, StubHub®, and other ticket marketplaces), which may have their own privacy policies.

Please read this Privacy Policy carefully and save it. If you do not agree with it, do not access or use the Service. By accessing or using theService or by submitting electronic communications to us through the Service, you consent to the practices prescribed in this Privacy Policy.

What information does Optimal Ticketing collect?

• Personal Information. When we refer to “Personal Information” in thisPrivacy Policy, we mean any information by which you may be personally identified or contacted (i.e. first and last name, physical/mailing address, email address, phone number, etc.) whether online or offline but excludingBilling/Payment Information.  It is always your choice whether or not to provide Personal Information. If you choose not to provide requested Personal Information, you may not be able to use certain features of the Service.

• Billing/Payment Information.  When you purchase and use the Service, we will collect certain banking, credit card, or other payment information from you which allows us to debit/credit your accounts for transactions initiated and completed through the Service (“Billing/PaymentInformation”).  It is always your choice whether or not to provide Billing/Payment Information. If you choose not to provide requested Billing/Payment Information, you may not be able to use certain features of the Service.

• Technical Information. We may also collect and use technical data and related information, such as information about your device, system and application software, peripherals, and other data related to your interactions with the Service (“Technical Information”). We may automatically collect Technical Information through cookies, flash cookies, web beacons, log files, and similar technological devices. The information we collect from these technologies may include your IP address, device ID, browser information, and the page(s) you request. Optimal Ticketing does not consider this information to be Personal Information.

• Geo-Location Information. We may also collect information about your geographic location from you or your device, including your country, region, city, zip code, street address, time zone, latitude, longitude, velocity, bearing, altitude, and horizontal position representation information (“Geo-LocationInformation”).

• Online Tracking and Do Not Track Signals. We may use the Service to collect information from your web browser or computing device about your activities over time and across third-party websites, applications, or other online services (“OnlineTracking Information”). Your web browser and computing device may allow you to opt out of our collection of Online Tracking Information by selecting a “do not track” (or similar) setting. However, we do not currently have processes to address those settings or other “do not track” requests. Accordingly, we cannot guarantee that we will honor such requests. If you do not want us to collect this information, do not use the Service.

• Data You Upload.  Data you upload to the Service (excludingPersonal Information and Billing/Payment Information) for the purpose of using the Service including tickets, ticket vendors and suppliers, purchases, sales and similar transactions, notes, and descriptions is automatically collected and stored by us (“Native Data”). If you choose not to provide requested Native Data, you may not be able to use certain features of the Service.  

• Third-Party Data Sources. Portions of the Service allow you to access, collect, store, process, and transfer your data to and from third-party platforms (i.e. Points of Sale platforms, financial accounting services like QuickBooks®, and online marketplaces like Ticketmaster®). TheService may access, collect, store, process and transfer such data as necessary to provide you with the Service (“Sourced Data”).

• User Tax Details. We may collect information from you when you use our Service as a seller, including additional identification data such as tax identification numbers, and other required information that you provide (“User Tax Details”).  

How does Optimal Ticketing use Information?

Except as described in this Privacy Policy or in our Terms ofService and End User License Agreement or similar document, PersonalInformation, Technical Information, Geo-Location Information, Online TrackingInformation, Native Data, and Sourced Data (collectively ,“Information”) that you provide or that we collect will be kept confidential and used to support your relationship with Optimal Ticketing.

We may use your Information, including your Personal Information, as follows:

• To provide support and other services to you related to the Service.
• For order fulfillment, billing, and delivery purposes.
• To improve, market, or promote Optimal Ticketing’s products and services.
• To alert you to product upgrades, special offers, updated information, and other new products and services offered by Optimal Ticketing or its third-party business associates.
• To respond to comments, questions, or requests for customer service.
• To display advertisements.
• For any other purpose we may describe when you provide theInformation.
• We may also use your Information for any other purpose with your consent which may be given by you supplying information to us through a fillable form, checking a consent, field, or other action by you indicating consent.

Billing/PaymentProcessing/Taxes

We use  ACH Network to credit/debit your bank accounts provided to us related to the Service. Your Billing/Payment Information will be shared with our financial institution(s) only to the extent necessary to process payments and will, otherwise, be kept confidential. Your User Tax Details will be shared with our financial institution(s), state and/or federal taxing authorities only to the extent necessary to process payments and file necessary tax reports and will, otherwise, be kept confidential.        

Data and Blind Data

You own all right, title, and interest in and to any data(excluding Technical Information) that we collect from you via your use of and interaction with the Service (“Data”). We do not consider this to bePersonal Information. However, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully-paid-up, nonexclusive, sublicensable, transferable license to use any data we collect based on your use of theService in order to provide, monitor, and improve the Service and to compile, synthesize, and analyze this Data (“Blind Data”), such as to generate anonymous usage statistics. If we generate Blind Data, it will be owned by us and we may use it for any lawful business purpose. Any Blind Data will not personally identify you or the source of the Data.

Information We Share

Except as described in this Privacy Policy, Optimal Ticketing does not share, rent, or sell yourInformation collected through the Service with third parties, including affiliates.

Optimal Ticketing or its agents, vendors, or contractors may disclose Information, including yourPersonal Information, to third parties in the following circumstances:

• To our agents, vendors, or contractors that we use to support the internal operations of our business who are required to keep the Information confidential and use it only for the purposes for which we disclose it to them;
• To protect against fraudulent claims, unauthorized transactions, and identifying potential hackers and other unauthorized users;
• If required to do so by law, to comply with legal process or a governmental or regulatory request;
• To protect and defend the rights or property of Optimal Ticketing or its agents or contractors;
• To enforce our Terms of Service and End User License Agreement or other OptimalTicketing agreements or policies;
• To actin urgent circumstances to protect the personal safety of users of the Service or the public; and
• As part of a transaction or potential transaction where OptimalTicketing merges with another organization, files for bankruptcy, or sells its assets or capital stock.

Security of Your Information

Only certain authorized Optimal Ticketing staff can access yourInformation, and then only if your Information is relevant to their job duties.  We maintain physical, electronic, and procedural safeguards designed to protect the Information. Despite the actions and precautions we take, no data transmissions over the internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of the Information, and you acknowledge and agree that you provide it to us at your own risk.

Third-Party Websites, Services, and Technologies

We may provide links or other connections to third-party websites and services within the Service or in other communications to you. These links may appear as a specific domain name or URL or may be activated by clicking on an advertisement or other icon or graphic. Please be aware that other websites and services, including those of third parties that you connect with through the Service, may collect information about you, including personally identifiable information. We cannot control and are not responsible for the information collection practices of any third-party websites and services. We encourage you to review their terms of use, privacy policies and any other legal notifications before using them or providing information to them.

International Transfers

Information collected from you may be stored and processed in theUnited States or any other country in which Optimal Ticketing or its affiliates, subsidiaries, agents, or contractors maintain facilities. If you are accessing the Service from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your data to the United States and processing globally. By providing your Information, you consent to any transfer and processing in accordance with this Privacy Policy.

Please be aware that the governments, courts, and law enforcement, security, or regulatory agencies of a particular country may be able to obtain access to or disclosure of Information as permitted by the laws of that country.

Children’s Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect Information from children under 13. If you believe that we may have collected Information from a child under the age of 13, please contact us at info@optimalticketing.com.

Information Choices and Changes

We may need to communicate with you about the Service, and we may make certain commercial offers available to you from time to time. By creating an account on the Service, you consent to receive commercial messages (whether by phone, email, text, or push notifications) from us or our third-party business associates. You can stop receiving promotional emails from us by following the unsubscribe instructions in those emails. Note that unsubscribe is not available for certain emails concerning your relationship or dealings with us.

You can limit your browser or computing device from providing certain information by adjusting the settings in the browser, operating system, or device. Please consult the documentation for the applicable browser, operating system, or device for the controls available to you.

Depending on your browser, you may be able to remove and reject cookies from the Service by changing your browser settings. The default setting of many browsers is set to accept cookies until you change your settings.Please note that if you disable or refuse cookies, certain features of theService may become inaccessible or may not function properly.

Changes to this Privacy Policy

This is our entire Privacy Policy and it replaces any earlier version. We may change this Privacy Policy by posting a new version within theService, and it is your responsibility to review this Privacy Policy periodically. If we make material changes to our practices regarding the collection, use, and sharing of your Personal Information, we will notify you via e-mail to the email address you provide to us and/or through a notice on the Service.

When we do change the Privacy Policy, we will also update the“Revised” date. Your continued use of the Service after such date constitutes your agreement to this Privacy Policy and any updates.

Your California Privacy Rights

Under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family, or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to info@optimalticketing.com with "Request for California PrivacyInformation" in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide to you via email a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately-preceding calendar year, along with the third parties' names and addresses. Please note that not all personal information sharing is covered by Section 1798.83's requirements.

Contacting Optimal Ticketing

For questions or comments regarding this Privacy Policy, please contact us by email at info@optimalticketing.com.